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Support

Help Desk support


Studies show that only a small percentage of help desk service requests are resolved on the first call. It's no surprise that customers rarely have a positive image of help desks. If your current IT consulting company is steadily losing ground keeping up your IT support needs or if you are not getting help desk support at all, NCIC's Help Desk Support is the affordable and smart solution.

NCIC Help Desk Support offers three flexible ways you can receive the IT support you need 24/7 without blowing your budget 

Phone Support
When you need to talk to a technical expert fast, call NCIC. Our qualified technical engineers will diagnose and begin to fix your problem right over the phone. Our records show that 38% of the time, problems can be repaired during this initial phone call through a combination of phone and remote support. We'll escalate phone support to on-site service when necessary.

Email Support
When you use email for IT support, you want the person on the other end to be knowledgeable, professional and reassuring. All NCIC Service Support Specialists have been selected to ensure you get fast, accurate and courteous answers every time you email 24 hours a day, 7 days a week. 

Remote Support
The NCIC e-Support System is groundbreaking technology that enables us to establish secure, Web-based remote access to your computers and networks. With NCIC's e-Support System, a Technical Support Representative (TSR) can view, diagnose and troubleshoot problems online. The TSR can actually troubleshoot your desktop and servers and download patches or software updates once you give them permission online. 

With remote support, you'll avoid on-site visits and shorten call response time. Remote support provides powerful 24/7 support capabilities without investing in expensive hardware and software or compromising your network security by opening ports on Firewalls.

Get support the way you need it- email, phone, remote, or on-site! Contact NCIC today.